Clear Communication Is Our Priority
At Western Sydney Gutter Cleaning, we understand that communication is the basis for exceptional customer service. We strive to keep you informed and updated throughout the entire process, ensuring a hassle-free experience. Here’s how we maintain clear communication with you:
Here’s How We Maintain Clear Communication With You:
1. Quick Responses to Your Initial Enquiry
When you reach out to us, we respond promptly, ensuring that your questions are answered and your needs are addressed swiftly. Whether you’re looking for a quote or need more information about our services, our team is ready to assist you.
2. Comprehensive Appointment Confirmations
Initial Confirmation: Once you book an appointment, we send a booking confirmation via email and SMS.
Reminder Confirmation: To ensure you remember the appointment, we send an additional SMS reminder the day before our scheduled visit, which will also include our estimated time of arrival.
3. Real-Time Technician Updates
On Their Way SMS: On the day of your appointment, you’ll receive an SMS when our gutter technician is on their way, this will include a link to their live location. This way, you know exactly when to expect us.
Unexpected Delay SMS: You will be informed if our team encounters any delays due to weather conditions or other unforeseen circumstances. You will be notified immediately via SMS.
4. Timely and Detailed Documentation
All written quotes, invoices and digital photos are emailed to you within 24 business hours of completion. This way, you will promptly have all the information needed for your records.
5. Complimentary Reminder Service and Discounted Scheduled Gutter Cleaning
Keeping your gutters clean is crucial to maintaining your property. To help you stay on top of regular maintenance, we offer a free email reminder service as well as discounted scheduled gutter cleans, click here to find out more.
Get Your Free Quote Today! Fill out the form on the right to schedule your free assessment and receive a free quote. Our friendly team is ready to help you keep your gutters maintained.